WhatsApp on one phone, Instagram on another, email on your laptop: customers fall through the cracks. Chatwoot pulls every channel into one inbox with agents, internal notes and saved replies.
Who this is NOT for
For a one-person business with low volume it is more system than you need: start with Typebot or native quick replies. And the WhatsApp channel requires Meta's official API, not your personal number.
The real alternative to Intercom and Zendesk without per-agent pricing. One lesson we paid for: always connect it through the official WhatsApp API; unofficial APIs end in banned numbers, and we say that from experience. Starting with the email channel brings the risk down to zero.
Your first step
Bring up the Docker install from the official guide and connect the email channel first; official WhatsApp comes later.
The Chatwoot implementation guide
The project belongs to Chatwoot Inc. and it is free: the link beside asks for nothing. The guide to set it up without getting lost is ours: step by step, common mistakes and a checklist. Leave your email and we will send it.
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