When two people work the same sales@ mailbox, messages get answered twice or not at all. FreeScout turns that mailbox into a shared inbox with assignments, notes and per-customer history.
Who this is NOT for
If you need live chat and social channels built in, that is Chatwoot. FreeScout shines when email is your main channel and you want something light that does not demand its own dedicated server.
It is in for being the opposite of a mega-system: it runs on the cheap PHP hosting any small business already has, and does one thing well. It is the direct Help Scout replacement without the monthly fee, and in this category it leaves the fewest excuses not to start.
Your first step
Install it on your hosting (it has a web installer) and connect the support mailbox that overflows the most.
The FreeScout implementation guide
The project belongs to FreeScout (equipo del proyecto) and it is free: the link beside asks for nothing. The guide to set it up without getting lost is ours: step by step, common mistakes and a checklist. Leave your email and we will send it.
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